Administration Assistant

Office Administrator - 

Do you love working in an Office, Customer facing and dealing with All Aspects of Administration Tasks,  but you’re Frustrated because your current role feels like a Dead-End, and you are not being Recognised or Appreciated for your Time and Efforts?

Do you Love being Part of a Team, have a Keen Appetite for Learning; and are you great at Multi-tasking and Prioritising, but feel you’re not being Rewarded in a way that reflects your Skills and Qualities?

Do you want to join a Progressive  Plumbing & Heating Company that is Leading the Way in its Sector, and do you want to be Part of a Team who are Growing in Success, and offer Career Prospects?

If you are Confident and Professional, with a good Telephone Manner; if you have Excellent Time-Keeping Skills, and able to Adapt to Changing Priorities, then this is the job for you!

Prime Heating & Plumbling are a Well-Established and Progressive Company based in Orsett, Essex, and carry out Plumbing & Heating Installations primarily in residential and light commercial properties within the M25 and home counties.

This is  initially for Maternity Cover for up to 1 Year but we expect to make this permanent as we are a growing company 

Benefits we offer

• 1. No weekend working
• 2. Closed on bank holidays
• 3. Christmas and New year office closure
• 4. Free On site car parking
• 5. Company laptop

Salary & Hours  

Salary £24,400 - £26,000 pa

Hours:  Full Time 40 hours:  8.30am - 5.00pm   Mon-Fri (30 mins unpaid lunch break)

Duties and responsibilities

1. Answering office phone - daily queries and checking emails and Whatsapp - responding to queries as required.

2. Speaking with engineers daily to gain updates and actions needed for you to support them to complete their work.

3. Sending out invoices for completed work - Finance department to have set up ready to send

4. Calling clients and tenants to make bookings for the engineers.

5. Working with estate agents to arrange bookings, passing on quote information to the quoting team

6. Call clients following work being carried out by the team checking client is happy and asking for reviews

7. Log staff attendance, marking down absence ready for the finance team to process payroll

8. Log where clients are hearing about us so this can be monitored for marketing purposes

9. Managing service m8 schedule, booking jobs, closing jobs, converting into quotes file ready for quoting

team.

10. Arrange Worcester callouts for clients when required.

11. Monitor boiler service and gas certs due, arrange with clients when required

12. Ad Hoc admin duties as required to support the office team

Results expected

1. Client queries are dealt with within a timely manner showing the highest level of customer care at all times

2. Excellent communication skills when speaking to clients, engineers and the office team to ensure

productivity

I will meet these standards

1. Honesty and Integrity - we tell the truth no matter how difficult it might seem.

2. Friendliness - We approach all of our customers, suppliers and colleagues with a smile

and look to have friendly conversations at all times

3. Ownership - We are in charge of our roles and we always exhaust all resources before passing the issue on.

4. Appearance -We represent our company while at work and always look to promote a professional

image in the way we dress.

5. Teamwork - We are all on the same team and always work together in pursuit of a

common goal.

6. Communication - We always talk positively about our business and team mates and

always foster a positive working environment.

7. Excellence - we strive to be the best in every aspect of our roles

8. Fun - A major part of our time is spent at work. Creating a fun and enjoyable environment is key to our success.

Knowledge, skills and abilities

1. Experience working with Xero software would be preferred but not essential as can be trained.

2. Computer skills required

3. Great communication skills

4. Ability to multitask in a busy office setting and also work independently

5. Able to use initiative and find their own solution to carry out tasks

Experience needed

1. Working within an office setting

2. Computer literate

3. Customer service experience required

4. Phone skills

Other/special requirements 

Hold a full driving licence and have own transport as no public transport to

get to office.

If you are a highly motivated and experienced individual looking for a challenging and rewarding career opportunity, then we want to hear from you. Come join our team and contribute to our mission of delivering exceptional plumbing & heating installations.

Our selection process is unique in the marketplace and attracts motivated, productive team members, who we know will be successful and have a great career with us.

We look forward to hearing from you. Don't miss this opportunity.

Start your application NOW!