Apprentice Administrator

Apprentice Administrator

Are you thinking about a career in Business Administration?

Are you interested in all aspects of business including Sales, Purchasing, Marketing & Operations Administration?

Are you a good communicator, have an eye for detail and can you push through to get the job done?

If so this is the job for you!

Henry Pumps is a Pump Retail Specialist based in Chesterfield and who supply nationally & also have an in house repair facility.

They are looking for an enthusiastic  Apprentice Administrator to join their growing team.

Salary & Hours - Full Time.  £7.55 - £10.00 PH Apprentice Minimum Wage

Full time working in the office

Mon – Thu 8.00-5.00 & Fri 8.00 – 4.00.

** Benefits We Offer **

1. Paid training.

2. Career Growth opportunities

3. Healthcare insurance after 2 years of continuous work.

4. Dental Insurance after 2 years of continuous work.

5. Early finish on a Friday.

Main duties and responsibilities

Answering incoming telephone calls as the first point of contact, ensuring all calls are handled professionally and routed promptly to the correct department or individual.
 

Accurately logging all inbound opportunities and sales leads into the company CRM system in a timely manner, ensuring information is complete and up to date.
 

Managing the company’s shared email inboxes (Microsoft Outlook), monitoring incoming correspondence, and flagging or forwarding emails to the appropriate department or staff member.
 

Processing customer orders received via the company website or over the telephone, ensuring details are entered correctly and passed on for fulfilment.
 

Carrying out general office administration tasks, including creating invoices, filing, scanning, document preparation, and providing support to the sales and operations teams as required.

To achieve the following results in this position

Inbound leads and opportunities will be logged in real time into the CRM system during the phone call or immediately upon receipt, ensuring data accuracy and no loss of information.
 

All telephone calls will be answered promptly and professionally (within three rings where possible), with callers directed to the correct department or individual without unnecessary delay.
 

Company emails will be monitored throughout the working day, with all relevant correspondence flagged or forwarded to the appropriate team member within the same business day.
 

Customer orders will be processed accurately and without delay, ensuring invoices and supporting documentation are created correctly and passed to the relevant department for fulfilment.

You will meet these standards while working in this position 

Punctuality & Attendance – Arrive on time each day, ready to begin work promptly, with consistent attendance and minimal absence.
 

Professional Appearance – Maintain a smart and tidy appearance in line with company standards, presenting a professional image at all times.
 

Attention to Detail – Complete all tasks accurately, double-checking information entered into systems (CRM, emails, invoices, orders) to avoid errors.
 

Positive Attitude & Teamwork – Demonstrate a proactive, can-do attitude, working cooperatively with colleagues across all departments.
 

Confidentiality & Professional Conduct – Handle company and customer information responsibly, maintaining confidentiality and conducting oneself in a respectful, courteous, and professional manner.

You will already have or will quickly develop the following knowledge, skills and abilities 

Confident communication skills – ability to answer the telephone clearly, deal with customers politely, and communicate effectively with colleagues.
 

Basic IT proficiency – familiarity with Microsoft Office (Word, Excel, Outlook) and willingness to quickly learn company CRM and order processing systems.
 

Organisational skills – ability to prioritise tasks, manage time effectively, and keep accurate records.
 

Attention to accuracy – ensuring data entry, invoicing, and order processing are completed correctly, with minimal errors.
 

Adaptability and willingness to learn – openness to feedback, eagerness to pick up new skills, and the ability to quickly adapt to company procedures and systems.

You will need the following experience for this position

Using computers and basic software (e.g. Microsoft Office or school/college systems) to complete assignments or projects.
 

Communicating with others in a professional way — whether in school, college, part-time work, or volunteering.
 

Working to instructions and meeting deadlines, for example completing coursework, projects, or tasks set by teachers/tutors.
 

Being reliable and punctual — attending school, college, or other commitments on time.
 

Participating in group activities or teamwork, such as sports, clubs, or group projects, showing cooperation and willingness to contribute.

Other/special requirements for this position

Commitment to learning – I will actively participate in all training, mentoring, and development opportunities provided by Henry Pumps Ltd and the apprenticeship programme.
 

Health & Safety awareness – I will follow all company health, safety, and workplace policies to ensure a safe environment for myself and others.
 

Respect for company values – I will uphold the professional values, behaviours, and culture of Henry Pumps Ltd in my day-to-day work.
 

Confidentiality – I will treat all customer and company information with discretion and only share information with authorised colleagues.
 

Flexibility – I will be willing to support colleagues and take on reasonable additional tasks that help the smooth running of the business.

Summary

If you want to join a Well-Established Business, and be a part of their future growth plan, then this is the job for you!  

Come join our team and contribute to our mission of delivering Exceptional Pumping Installations and Servicing.

Our selection process is unique in the marketplace and attracts motivated, productive team members, who we know will be successful and have a great career with us.

We look forward to hearing from you. Don't miss this opportunity.

Start your application NOW