Family Support Coordinator

Are you a caring, empathetic individual, working within Social Services, the Care, or Healthcare sector, but frustrated in your current role because you want to help your clients or patients, but you are unable to help as much as you want, because of unrealistic workloads and blockages by your managers?

Are you constantly under pressure to hit targets or Frustrated by red tape or bureaucracy?

Maybe you have great ideas to share, but no-one listens, or your hours and working conditions are too rigid?

If this is you, and you would love to make a positive difference to the lives of people affected by Acquired Brain Injury (ABI), then you could be just the person we are looking for!


P.A.U.L For Brain Recovery is a locally based, well established charity that works with individuals and families to provide support, guidance and education to those affected by ABI.  As a charity founded by a brain injury survivor, they have a real understanding of the daily, lifelong challenges faced during recovery.  

As a coordinator & deliverer of services to our service users & their families, this is a special project funded for 12 months, initially at 30 hours a week, but the expectation is that it will continue after that. There is a good deal of time flexibility but also certain commitment to various specific events & session times.

The ideal candidate for this role will have experience of working within the healthcare or social care industry, and have an exceptionally caring, empathetic and understanding nature.  They will have experience of organising and facilitating group & 121 sessions, and have the ability to liaise with outside agencies & other professionals, including delivering presentations.


 Knowledge, skills and abilities needed:

  1. Knowledge of data protection principles and information governance
  2. Ability to liaise with outside agencies and other professionals including delivering presentations as appropriate 
  3. Ability to communicate effectively, verbally and in writing
  4. Ability to work as part of a team
  5. Awareness of professional boundaries
  6. Computer literate, with the ability to record data on various platforms and use this information to compile reports etc. to meet monitoring requirements
  7. Ability to work on own initiative and the ability to keep calm under pressure
  8. Employ an empathic non-judgemental attitude toward service users
  9. Full Uk Driving licence


Experience needed:

  1. Experience of working with people who have additional support needs along with their family members 
  2. Experience of organising and delivering both group and 1:1 support, guidance, education sessions. 
  3. Experience of devising, delivering, and monitoring health-related personalised support plans. 


Desirable but not essential:

  1. Experience of supporting people affected by ABI 
  2. A good understanding of ABI


Duties & Responsibilities:

  1. To organise, facilitate and deliver a range of support interventions for family members of people affected by Acquired Brain Injury (ABI) both in groups and 1:1.
  2. To organise, facilitate and deliver a range of support interventions for people affected by Acquired Brain Injury (ABI) both in groups and 1:1.
  3. To respond to telephone and drop-in queries offering advice, information, and support. Dealing with queries associated with service users’ personal development, care, and wider health needs. 
  4. To develop effective working relationships with appropriate external agencies and professionals.  
  5. To raise awareness of the charity by delivering presentations/talks to external agencies and organisations as appropriate. 
  6. To devise, support and monitor service user Personalised Support Plans in line with charity processes and procedures. 

Salary & Benefits Package

  • £11.50 to £13.50 subject to experience 
  • 30 hours a week.
  • Initially this is a funded 12-month fixed-term contract, however, it is the intention to continue after this.

* Benefits we offer.**

  1. Working in a work/life balance-oriented workplace
  2. Some flexibility around workload and outside family commitments
  3. Opportunities to be involved in fun fundraising activities, outings & events
  4. Training & CPD opportunities
  5. Working in a supportive & caring organisation
  6. To make a positive difference to the lives of people affected by ABI 

If you want to join a well-established, locally run, Charity Service and be a catalyst for their future growth, then this is the job for you.

Our selection process is unique in the marketplace and attracts motivated, productive team members, who we know will be successful and have a great career with us.

We look forward to hearing from you. Don't miss this opportunity.

Start your application NOW!


Salary £11.50 to £13.50 per hour

Status Temporary / Contract

Type Full time

Applications Begin

Closing Date for Applications


Wilberforce Health Centre
United Kingdom

Apply now
Return to Jobs List