Customer Support Advisor

 Customer Support Advisor (PT weekends)

Are you an Enthusiastic and Technically Minded Individual, looking for an opportunity where your hard work and expertise are truly valued?

Do you enjoy solving problems & engaging with customers, and working with technology, and would you like to join a supportive environment that recognises and appreciates your diligent efforts?

Are you a Passionate Customer Service Enthusiast who likes to work from the office, and do you have an interest in the bingo gaming world?

If this is you, then read on…

Imagine being part of a Fast-Paced, Dynamic, Established Business that is committed to growth through exceptional Customer Service Systems, and where your achievements are celebrated.

Leisure Electronics Ltd Supplies and Services gambling tablets for bingo halls and arcades, and operates a successful online bingo and casino platform.

** Benefits we offer **

• Company pension
• Free parking
• On-site parking

Why Work With Us?

• Be part of a supportive and innovative customer relations team.
• Develop in a company that invests in its own technology and people.
• Gain valuable hands-on experience with custom-built systems and streaming platforms.
• Flexible working opportunities in a fast-paced environment.

Hours & Salary

Shift Patterns:  8am - 4pm.  4pm – Midnight.  11.30am - 8pm

Job Type: Part-time, Permanent

16 hours per week - Weekends Only - Office-Based

£12.50 - £13.50 ph 

As a Customer Support Advisor, you will:

• Monitor a UK-wide bingo link and provide live technical and operational support from our head office.
• Support bingo streaming hosts by operating broadcast controls and maintaining high-quality video/audio output.
• Deliver chat host services, engaging with players in live chat environments to foster a fun, friendly, and respectful community.
• Respond to support queries from business clients (by phone) and customers (via email and Zendesk chat).
• Troubleshoot technical issues using remote support tools and apply product knowledge to resolve problems effectively.
• Review and action online customer triggers for document requests, compliance reviews and customer interactions in line with company policies and regulatory requirements.
• Log all queries and actions accurately in our internal system, escalating when necessary.
• Deploy software updates to 400+ client sites and perform proactive system maintenance.

What We’re Looking For

• Experience in customer support or a similar service-oriented role.
• Good computer literacy and ability to learn internal systems quickly.
• Understanding of KYC and responsible gaming processes (preferred but not essential).
• Clear, confident communication skills (verbal and written).
• Strong time management and ability to work independently.
• Flexible approach to shift work, including weekends.

In Summary

If you want to join a Well-Established Business with a Great Reputation and Big Aspirations, and be a major part of their Future Growth, then this is the role for you.

Our selection process is unique in the marketplace and attracts motivated, productive team members, who we know will be successful and have a great career with us.

We look forward to hearing from you... Don't miss this opportunity!

Start your application NOW!